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Frequently Asked Questions (FAQ)
We know you might have a few questions before you make a purchase or use our services. To help you out, we've gathered all the most common questions we get, from shipping and returns to product usage. Our goal is to give you clear, helpful answers so you can feel confident in your choice.
Orders
Order status and tracking can be found in the link within tracking emails sent to you. You could also login your account and check the status.
If you have trouble placing an order, please kindly contact our customer service team at info@myracle.com.my.
In the unlikely event that you receive a faulty or incorrect item, please contact our customer services team at info@myracle.com.my for assistance. You may be asked to provide proof of delivery and/or photographic evidence to help us resolve the issue. promptly
3 for 2 offer means simply add 3 of the same product to your basket, and you'll only pay for 2. The discount is applied automatically at checkout.
Delivery and Returns
If your order has already been dispatched, we regret that it will be too late to change the delivery address. However, if your order is still being prepared, please contact our customer support for assistance. In some cases, the order may need to be cancelled and you can re-order one with the correct address details.
Order status and tracking can be found in the link within tracking emails sent to you. You could also login your account and check the status.
Please find out return policy click here.
For standard delivery, it usually takes 3-5 business days.
For express delivery, it usually takes 1-2 business days.
My Account
When you place an order, an account is automatically created for you. This allows you to track your current order, view your order history, save payment details, and update your personal information where applicable.
When you place an order, an account is automatically created for you. You can then sign in to see your oder history.
You can subscribe to our newsletter via the pop-out appearing when you visit the site, at the bottom of website page, or by signing into ''My Account'' section and slect the subscription option.
To unsubscribe, simply click 'unsubscribe' link at the top of any marketing email, and you will be automatically removed from our promotional mailing list. You can also unsubscribe by managing your preferences in the "My Account" section. Please note that this does not affect order or delivery-related notifications.
You can find our Terms & Conditions and our Privacy Policy.
Subscribe & Save
Subscribe & Save is a convenient way to receive My Myracle supplements regularly—without the need to reorder each time. You have the option to choose how regular the orders will be delivered based on your consumption needs.
You can easily increase the quantity of an item, change an existing product, or add an alternative to your Subscribe & Save order by selecting "Edit items" when signed in to your subscription account.
From your created account, you can pause, amend or cancel your subscription. Sign in here.
From created your account, you can pause, amend or cancel your subscription. Sign in here.
From your created account, you will need to change your address in the ‘Subscribe & Save' section and NOT the address in the ‘My Details’ section. Sign in here.
From your created account, you can change or update your card details in the ‘Subscribe & Save' section. Sign in here.
Products
You can find all of our vegetarian-friendly products by looking for the "vegetarian-friendly" tag on each product page.
You can find all of our vegan-friendly products by looking for the "vegan-friendly" tag on each product page.
You can find all of our Halal products by looking for the "Halal" tag on each product page.
Business
Please kindly contact us at info@myracle.com.my.
Please kindly contact us at info@myracle.com.my.
Please kindly contact us at info@myracle.com.my.
Please kindly contact us at info@myracle.com.my.